The lessee accepts that the vehicle of choice has been delivered to him/her in a good
working condition. The lessee also understands and acknowledges that the vehicle is
to be returned to Autorent Car Rental LLC in the same condition once the period of
rent is over (including all accessories).
Autorent Car Rental LLC reserves the right to recall a vehicle at any time – if the
lessee has violated any of the company’s terms and conditions.
Autorent Car Rental LLC shall not be held accountable for any loss of goods.
Autorent Car Rental LLC reserves the right to make modifications to its terms and
conditions without prior notice to any parties geographical limits.
Vehicles taken on rent from Autorent Car Rental LLC may only be driven within the
geographical boundaries of the United Arab Emirates
Prior approval is required for rental vehicles to be driven cross-border to Oman. A
heavy fine will be charged if the vehicle is driven cross-border without approval from
Autorent Car Rental LLC.
Daily/ Weekly Rentals
Daily/weekly mileage allowance is as per agreement. Excess mileage will be
applicable as per agreed terms and conditions.
Monthly mileage allowance is as per agreement. Excess mileage will be applicable as per agreed terms and
The vehicle is to be returned after the rental period with the same fuel level as when
it was hired. Fuel charges may apply if the fuel level is significantly lower.
It is the lessee’s duty to ensure tires are kept properly always inflated
It is the lessee’s duty to ensure the vehicle and its instruments are not damaged or
It is the lessee’s duty to ensure a good standard of cleanliness is kept within the
The lessee will be held accountable for all repair costs incurred during their rental
The lessee is not allowed to use a third-party repair service – this may result in a
penalty for the lesse
In the case of any damage or accident – the lessee is to call the Police (999) and
Autorent Car Rental LLC at 600549993.
The lessee must obtain a police report for any damage caused during their rental
Rental Period & Return Policy
Rental charges are on a 24-hour basis
A grace period of 2 hours is accepted on return date
Any delay more than 2 hours will result in charges of a full day rental.
Vehicle can be returned all days of the week, subject to drivers’ availability.
For pick-up service on return date, the lessee must inform Autorent Car Rental LLC at
least 4 hours prior to the pick-up time.
Security Deposit and Refund:
Security deposit of AED 1500 will be kept by Autorent Car Rental LLC prior to lessee receiving
Security deposit rates may vary depending on the category of vehicle chosen for rent.
Deposit will be held for 30 calendar days after check-in date to accommodate for fines or Salik
charges incurred by the lessee.
Post online booking, your booking amount will be on hold until the booking is confirmed by
Autorent Car Rental LLC, only then will the customer be charged for the booking.
In case of vehicle unavailability, the booking amount on hold will be released immediately
from Autorent Car Rental LLC. Refund period of the booking amount is subject to respective
The booking amount released in case of cancellation will be credited back to the customer
account or cards within 30 calendar day
Rates of Salik crossing are subject to change without prior notice.
Salik fees shall be charged as per agreed terms and conditions.
5% VAT charges will be applicable on all transactions.
All fines incurred during the rental period will be paid by the lessee.
Lessee will be charged an AED 20 acknowledgment fee plus as per agreed terms and
Fines of less than AED 200 will be charged a minimum of AED 20 service charge.
5% VAT charges will be applicable on all transactions.
All rental charge includes vehicle maintenance, comprehensive insurance, and replacement.
All service appointments must be taken 2 days prior from Autorent Car Rental LLC.
In the case of vehicle breakdown, Autorent Car Rental LLC will provide a replacement car as
soon as possible.
Vehicles that were not serviced as per specified schedule and have experienced damage will
be the obligation of the lessee. The lessee will be charged with all repairing damages. The
rental period will be extended to cover the time taken to repair the damages.
The lessee must bring the vehicle for routine maintenance at every 10,000KM as per the
recommendation of the vehicle manufacturer.
Lessee must ensure that no person without prior authorization of the lessor carries out any
work upon or otherwise tinkers with the vehicle or any part thereof
Tire damages or puncture are not covered under insurance, maintenance and lessee is
responsible for the cost of their replacement and repair.
The lessee is to inform Autorent Car Rental LLC of any damage or failure – the lessee is liable
to submit a copy of the police report within a reasonable period
The lessee shall be responsible to pay the actual cost suffered by the lessor for losing the
vehicle or any damage sustained by the vehicle
All general services requests must be routed through customer care and will be
communicated through customer care via email/call.
The lessee will be liable for full costs of repair if the vehicle was damaged due to being
operated with a flat tire.
Deposit is an advance payment in addition to the rental amount and all transactions of nonrental in that
The exact figure of the deposit required will be communicated to the lessee before
finalization and will also be repeated in the confirmation emails.
The deposit is to allow Autorent Car Rental to receive security and protection of an
authorization before the commencement of the rental period.
The amount of deposit required will vary on the car category chosen.
The deposit payment remains valid throughout the entire rental period.
The deposit shall be released automatically to the lessee within 30 calendar days (subject to
bank refund policy) from the date of return of the vehicle.
At the time of check-in, all payments must be cleared.
Other General Terms & Conditions:
If the lessee is a tourist and holds a driving license from a UAE approved country, the lessee
must sign a contract that states: As soon as the lessee obtains residency in the UAE, they
must change their license to a United Arab Emirates driving license, the lessee also agrees
that it will be illegal to drive in the UAE with a driving license from abroad once residency is
Any accident or damage to the vehicle rented that occurs due to the driver being under the
influence of alcohol or any narcotic drug will result in full liability being given to the lessee.
The lessee is to ensure that only drivers that have entered their name on to the contract are
allowed to drive the vehicle.
The lessee is not permitted to tint the windows of the vehicle, or to add any stickers of their
own to the vehicle. A fine of AED 500 will be imposed for such violations by Autorent Car
Rental LLC and the lessee will be fully liable for penalties imposed by the government.
All disputes and conflicts regarding billing and accounts are handled by [email protected]me.com.
All disputes and conflicts regarding maintenance and services are handled
by [email protected]
No cash is refundable.
Any vehicle rented from Autorent Car Rental is only insured for driving on paved roads within
In case of any damage to the vehicle, a police report must be obtained by the lessee
otherwise the lessee will be held accountable for all damage repair costs
Windshields, Tires, Wheels, Tools and Wheel cap damage is not included in the insurance.
All lessees must be, at a minimum, 22 years of age.
80% insurance is covered for lessees between the ages 22 and 25.
Means of Payment:
Payment can be made using the following instruments:
Credit Cards – credit cards commonly accepted at Autorent Car Rental are Mastercard and
Debit Cards – debit cards need to be associated with a bank account to be accepted.
The minimum rental period for a vehicle from Autorent Car Rental LLC is 1 day. Any cars
returned before the 24-hour period will still be charged a day’s rate
The client will receive a final confirmation mail of booking after all steps of the ‘process’ are
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A Cookie is a unique identification text file.
There is an automatic collection of personal information when you visit our website.
This information is collected to aid in your experience online.
Additionally, Pixel tags can be used on some of our web pages and HTML email messages.
Pixel tags allow the company to track the actions of the users, as well as to help us look for
data regarding popular destinations, average renting fares, conversion rates etc
Pixel tags help us provide a better overall experience for our customer and ensure we are
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Any prevailing online discounts may not be applicable in stores.
Autorent Car Rental LLC has the authority to change the discounts at any time without prior
Autorent Car Rental LLC is one of the leading car rental & leasing service provider headquartered in Dubai, UAE.
We Offer Short Term Car rentals & Lease Solutions in UAE, KSA & Oman.